Shipping Policy

1. Processing Time

• Orders are processed within 2‑4 business days after payment confirmation and final approval of your uniform design.
• Customized orders may take longer; please allow up to 10 business days for production depending on the complexity and quantity.

2. Minimum Order Quantity (MOQ)

• All custom uniform orders must meet the minimum order quantity as specified on the product page.

3. Shipping Destinations & Carriers

• We ship locally within the UAE, and internationally to select countries (list to be provided).
• We use reliable shipping carriers (e.g. DHL, FedEx, UPS, or local courier services) for safe, trackable delivery.

4. Shipping Fees & Free Shipping

• Shipping fees are calculated at checkout based on destination, weight, and size of order.
• Free shipping applies for orders over a specified value (e.g. AED X) within the UAE.
• For international orders, shipping costs may be higher and are the responsibility of the customer.

5. Delivery Times

• UAE: typically 2‑5 business days after dispatch.
• International: depending on the destination, 7‑21 business days after dispatch.
• Delays due to customs, duties, or unforeseen events may occur; we are not responsible for custom clearance delays.

6. Tracking & Notifications

• Once your order ships, you’ll receive a tracking number via email or SMS.
• You can track your shipment and get delivery estimates via the courier’s website.

7. Customs, Import Duties & Taxes

• For international orders, all customs duties, import taxes, and other fees are the responsibility of the recipient, unless otherwise stated.

8. Damaged or Lost Shipments

• If your order arrives damaged, please take photographs of the packaging and items and notify us within 48 hours of receipt.
• We will investigate with the carrier and arrange for a replacement or refund if the damage is confirmed.
• For lost orders, claims will be made with the courier; replacement or refund provided based on courier’s outcome and proof of loss.

9. Returns & Exchanges

• Uniform customizations are non‑refundable except in cases of defects or errors by us.
• For sizing issues or defects, contact us within 7 days of delivery with proof; we may offer a replacement or discount.